|
One of the key issues to address centres around document delivery
and process control:
- How do you get the paper to your offshore BPO partner?
- How do you know what they have received?
- Have they processed everything that was submitted?
- What management information can you obtain to ensure service
levels are met?
With these aspects in place the full cost benefits can be enjoyed
with no loss of performance.
Stortext FM are partnered with key BPO
service providers and have established services that ensure offshore
document delivery, management and control facilities.
Whatever the process; be it:
- Account opening
- Accounts Payable
- Compliance
- Customer services
- Sales Order Processing
Or indeed any other transaction processing
activity.
Enjoy the major cost benefits and maintain
peace of mind using our simple but effective process bridge:
- Paper delivered to Stortext FM via UK PO box
- We open the post, scan and classify each document
- Stortext FM delivers the documents to your BPO partner
electronically
- A record is kept of each and every document
- We run a reconciliation with the BPO and publish this as
management information
- Your documents never leave the UK so are quickly accessable
if needed
We can even store the documents images in our hosted archive long
term, so you can retrieve individual documents directly to your desktop,
or we can feed the images to you for storage within your own document
managements system.
Whatever your requirements for BPO make
sure you talk to us to see how we can help keep the project cost effective
and streamlined.
|
